Shipping and Return Policy

1. Scope

This Shipping and Return Policy applies to products and prescription medications ordered through www.matticrx.com. It supplements the MatticRX Terms of Service. If this Policy conflicts with treatment-specific pharmacy instructions or a requirement of applicable law, the pharmacy instructions or applicable law will control.

2. Shipping Cost

Shipping is free and is included in the price of the selected program unless the order page expressly states otherwise. MatticRX does not charge a separate standard shipping fee.

3. Where We Ship

MatticRX’s physician and pharmacy networks support all 50 states. Certain medications or treatments may not be prescribed, dispensed, or shipped to a particular state because of federal or state requirements, Provider judgment, pharmacy availability, or other legal restrictions. Availability is determined for each medication and patient location in accordance with applicable law.

We do not ship prescription orders to P.O. boxes. You must provide a complete and accurate physical delivery address. You are responsible for promptly updating your address before an order enters pharmacy processing.

4. Pharmacy Processing

Please allow approximately 3–7 business days for the dispensing pharmacy to process an order after it receives the prescription and all required information. Processing may take longer if the pharmacy requires clarification, the Provider requests additional information or laboratory work, the medication is temporarily unavailable, or circumstances outside MatticRX’s control cause a delay. Business days do not include weekends or federal holidays.

5. Shipment and Tracking

After pharmacy processing, orders are generally sent by FedEx, UPS, or another qualified carrier using overnight service. MatticRX or its fulfillment partner will ordinarily send tracking information by text message and email when it becomes available. You are responsible for monitoring tracking information and making appropriate arrangements to receive the shipment.

We aim for overnight shipments to arrive within 24 hours after the package leaves the pharmacy. Processing and delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, address problems, access restrictions, and other events outside our control may affect delivery. If tracking shows an extended delay, contact us at support@mattichealth.com or 925-501-5814.

6. Delivery

Delivery is completed when the carrier records the package as delivered to the address provided with the order. Carriers may use delivery scans, photographs, signatures, or other records to confirm delivery. Please retrieve and properly store your shipment promptly after delivery.

MatticRX is not responsible for a delay or failed delivery caused by an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to retrieve a delivered package, or inability of the carrier to access the delivery location. We will reasonably assist with a carrier inquiry when appropriate.

7. Cancellations

To cancel an order or automatic-renewal order, you must contact MatticRX before the medication order is shipped. You may submit a cancellation request by calling or texting 925-501-5814 or emailing support@mattichealth.com. A cancellation is effective only after MatticRX confirms it.

If an order has already entered pharmacy processing and can no longer be stopped, or has shipped, it is patient-specific, final, and cannot be canceled. Canceling an automatic renewal stops future renewal orders after the cancellation is confirmed but does not reverse an order that can no longer be stopped or has shipped.

8. No Returns or General Refunds

ALL SALES ARE FINAL ONCE AN ORDER CAN NO LONGER BE STOPPED DURING PHARMACY PROCESSING OR HAS SHIPPED.

Prescription medications and other patient-specific products cannot be returned or restocked, including unused or unopened products. Except where required by law or for a verified damaged or lost shipment under this Policy, MatticRX does not provide returns, refunds, credits, or exchanges.

9. Damaged or Lost Shipments

You must report a damaged or lost shipment to MatticRX within seven calendar days after the carrier records the package as delivered. If the package is not delivered, contact us within seven calendar days after the expected delivery date shown by the carrier. You should also promptly report a missing or stolen package to the carrier.

Email support@mattichealth.com or call or text 925-501-5814. Include your name, order number, tracking number, a description of the problem, and any reasonably requested photographs of the package, label, contents, or damage. Keep the product and original packaging until we complete our review.

After verification with the pharmacy, fulfillment partner, or carrier, MatticRX may, as appropriate, arrange a replacement at no additional charge or issue a refund for the affected order. Requests submitted outside the seven-day period may be denied unless applicable law requires otherwise.

10. Temperature-Sensitive Products

Some medications have product-specific storage, handling, and temperature instructions established by the dispensing pharmacy. Follow the instructions included with your shipment. Temperature requirements and permitted transit conditions may vary by medication; MatticRX does not apply a single temperature standard to every product.

If you are concerned about the temperature, packaging, condition, or storage of a delivered medication, do not use it until you contact MatticRX, the dispensing pharmacy, or your Provider for instructions. Eligibility for replacement or refund will be determined after verification based on the medication, pharmacy guidance, shipment records, and condition of the package.

11. Contact Us

MatticRX

1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801

Website: www.matticrx.com
Email: support@mattichealth.com
Telephone and text: 925-501-5814